SHIPPING TERMS & RETURNS POLICY
Shipping
Free shipping on all orders over 200 €.
All items are shipped with UPS Express.
| Portugal | 10€ |
| Europe | 25€ |
| Rest of the World | 30€ |
Pease allow 3-5 days for your order to be processed by our friendly team in Portugal.
Shortly after your order has been processed, you will receive an e-mail confirmation providing your delivery tracking number with an estimated delivery time, allowing you to track your order until it’s delivery. You will be required to sign for your item upon delivery.
The delivery times stated in your email are only estimates and once the courier has collected the item, we cannot guarantee delivery dates. Though generally its 5 - 7 days once the items has been posted. Please note that in certain areas around the world, only a limited range of delivery services is available & it may take longer.
There may be local duties and taxes applied onto your order depending on the destination country. You may be required to pay these import duties and taxes to the courier on delivery. Please contact your local customs office for further information about this.
Please ensure that all billing and shipping details are correctly provided. Once a delivery has been shipped, we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.
Returns
Please notify us via email of your intent to return within 14 days of receipt of your purchase(s).
Returns received after this time frame or without notification may be rejected by our team.
When returning please make sure to include the product name and original order confirmation number in the package. You will also have to arrange your own return shipping service and at your expense. We strongly recommend that you notify our team of any shipment tracking numbers you may have and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit to our warehouse.
To arrange a return, please notify our team via email of your intent to return:
Only after you have received confirmation from our team, please return the item to the following address:
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Return CASCADE TEMPTATION UNIPESSOAL LDA Lugar de Cachada, Zona Industrial de Tamel (S.Verissimo) Lote 4, Setor 1 Barcelos, Portugal, 4750-734 |
The following conditions must be met for the return to be approved and the refund processed:
- Item(s) must be unworn, unwashed, and unused.
- Item(s) must be returned the original condition received.
- All garment tags must still be attached and any packaging provided (shoe boxes, dust bags etc.) is considered part of the product and must be returned to receive a refund.
- Items that have been returned without garment tags or seals will not be accepted.
- Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.
If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.
At this time, we are unable to process exchanges directly and recommend customers arrange a return for their original purchase and re-purchase replacement items directly on the site.